Contributor
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47 Messages
Disney+ App hangs during commercial breaks
Hey all,
Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
WinsomeVic
Visitor
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2 Messages
2 months ago
Same problem here with a TCL QM7k with Google TV.
was excited because 4k is available on the lower tier subscription.
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user_g7ac1y
Visitor
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1 Message
2 months ago
Same problem with Disney+ and hulu
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user_xt26ek
Visitor
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1 Message
2 months ago
Yes. All the time. Only Disney+
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user_fmb0kd
Visitor
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3 Messages
1 month ago
I found a solution to the Disney ad freeze on Xfinity. I had contacted both Disney and Xfinity and tried everything but it did not work. I have internet through Comcast as well. I have the Disney plus app directly on my VIzio TV. So I use the Vizio DIsney app via the internet and do not go through the Comcast box. The difference is remarkable. I am no expert but it seems like the comcast cable box does not get along with the Xfinity based Disney app. Try your smartTV's DIsney app instead of the Comcast Disney app. Hope this works for you and if does, I think Xfinity owes me a major reward for solving the problem.
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user_2gp91m
2 Messages
17 hours ago
Came here to report the same problem. From what I read on Reddit, this actually seems to be a disney+ issue and has been ongoing for at least 3 years. It’s ridiculous having to reopen the app and then restart the same ads.
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