Disney+ App hangs during commercial breaks

Hey all,

Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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WinsomeVic

Visitor

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2 Messages

9 days ago

Same problem here with a TCL QM7k with Google TV.

was excited because 4k is available on the lower tier subscription.

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user_g7ac1y

Visitor

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1 Message

8 days ago

Same problem with Disney+ and hulu

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XfinityAmandaB

Official Employee

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3.3K Messages

user_g7ac1y Thank you for letting us know you are encountering freezing on your Disney + and Hulu apps. Since your issue is impacting both Disney+ and the Hulu app, it may be more connection-related. How are you using the apps, and have you done any troubleshooting already for the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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6 days ago

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user_c2eq10

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24 Messages

@user_g7ac1y the Xfinity box is the problem. Google Xfinity boxes compatible with Disney

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4 days ago

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user_xt26ek

Visitor

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1 Message

8 hours ago

Yes. All the time. Only Disney+

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Xfinity App

VDreadstar

Disney+ App hangs during commercial breaks

WinsomeVic

user_g7ac1y

XfinityAmandaB

user_c2eq10

user_xt26ek

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