Skip to main content
VDreadstar's profile
VDreadstar
Rousing Reactor
Expressive Exchange
Responsive

Contributor

 • 

46 Messages

Sunday, August 24th, 2025 1:11 AM

Disney+ App hangs during commercial breaks

Hey all,

Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

 • 

Updated 

5 hours ago

 • Edited

2.5K

47

Oldest First
Selected Oldest First
user_pw7tac

Visitor

 • 

1 Message

2 days ago

I have the same issue anytime I use disney+ on tv. What can I do?!

3

0

user_c2eq10

Visitor

 • 

15 Messages

@user_pw7tac​ either go into settings and change Data to a slower rate or drop Disney.

Like

Reply

2 days ago

0

DeaconBlue

Regular Visitor

 • 

11 Messages

@user_pw7tac​ see if you can exchange your cable box for a newer model, it's been reported this fixes the issue. I haven't had the chance to exchange mine yet due to flu, but changing the data speed as others have advised didn't work for me.

Like

Reply

2 days ago

0

XfinityLinda

Official Employee

 • 

2.3K Messages

@user_pw7tac Thank you for connecting with us about the Disney+ concern. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

0

user_pmatob

Visitor

 • 

1 Message

8 hours ago

Having the issue with Disney+ freezing during commercials while accessing through Comcast/Xfinity. Is there a resolution besides paying more money?

0

0

forum icon

New to the Community?

Start Here