Contributor
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43 Messages
Disney+ App hangs during commercial breaks
Hey all,
Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
user_b9sz4o
Visitor
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2 Messages
4 days ago
Add me to the many, many, others who are experiencing the issue of hanging ads when watching the Disney+ app on Xfinity’s box. It’s getting obnoxious- it’s been stuck at least 5x now on a 20 minute show
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user_j5kvgo
Visitor
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1 Message
4 days ago
The Disney+ app on Xfinity keeps freezing intermittently during adds. Sometimes I can't even get the gosh darn show to start. After reading that numerous other people are having this issue and have been having this issue for AT LEAST the last 5 months, I somehow feel less special..... All who are attempting to use the secondary application are obviously aware that there are other ways of streaming content but somehow we are all still here in this loop. If this company really valued me as a customer and consumer this would not still be happening after 5 months.
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user_aumhbi
Visitor
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4 Messages
3 days ago
I have the same problem. We have a smart TV so I just started going directly into Disney+ after powering down the Xfinity box. Works like a charm, never hangs up!
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VDreadstar
Contributor
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43 Messages
3 days ago
Sorry to read this issue persists ... something to keep in mind if we restart our Disney+ sub.
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wizard122098
Visitor
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1 Message
2 days ago
We are having this same issue. We have a main TV box and two additional boxes. It happens on all three of the boxes and the three TVs. It has been happening for at least a year.
I recently activated a new TV box in my bedroom. It was happening on the old box, and is still happening on the new one.
Thank you.
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user_c2eq10
Visitor
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12 Messages
2 days ago
Did you go into the Disney settings and change the data feed from Automatic to Save?
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DeaconBlue
Regular Visitor
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6 Messages
2 days ago
It is an ongoing problem with the Disney+ app on certain Xfinity boxes. Not sure what exactly triggers the freeze, but I do not have the same problem on my SmartTV's version of the app, or on web/phone connections.
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user_402hcb
Visitor
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1 Message
18 hours ago
I am having the same issue. Very frustrating.
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user_xj4wp6
Visitor
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5 Messages
11 hours ago
The Disney Plus and Hulu app always hang during commercials. I have tried all Xfinity's suggestions. For example, changing the data feed from Automatic to Save only addressed the hanging problem once. Afterward it continues to hang every time. This problem has been reported since at least March 2025. Xfinity keeps taking up our time by asking the same questions and repeating the same suggestions..
If Xfinity is unable to replicate the problem, I think Xfinity should at least replace our hardware (the box, and their rental router-modems) to see if that resolves the issue.
Is Xfinity working on this problem?
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