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user_06yb36
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Wednesday, March 26th, 2025

Device/Wifi Tab is missing from the app

Hi, when I log into the app. The device/ Wi-Fi tab is completely missing. I've already uninstalled and reinstalled the app twice just to be sure. 

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22 days ago

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XfinityAdrienne

Official Employee

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1.4K Messages

5 months ago

Hey there, user_06yb36! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with missing the Wifi tab on the Xfinity App, and I do appreciate you sharing the steps that you have completed. We would be happy to look into the account to troubleshoot with you. Can you please send us a DM to get started?

 

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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user_j2pewr

Visitor

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2 Messages

2 months ago

Having this same issue!

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XfinityShawn

Official Employee

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1.8K Messages

 

user_j2pewr Can you please make sure you have the latest update? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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ginab64

New Poster

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4 Messages

@XfinityShawn​ I have the same problem.  I have spent hours online with 2 different techs and neither of them could fix it, no matter what we tried.  The wifi tab was there a couple months ago and now it's gone and no one can fix it.  Would y'all please fix it on the app and then do an update on the app.  It can't be all of us, so the app has a problem.  Thank you very much.   Oh and yes, I have the latest update, July 7, 2025.  

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23 days ago

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XfinityChelseaB

Official Employee

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1.9K Messages

Hello @ginab64, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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