Visitor
•
1 Message
Devices not paused
Let me ask this question does a paused device still have access to the Xfinity open Wi-Fi? It was definitely showing the device had been used even though it was on pause.Perhaps temporarily changing the password? Maybe that will fix the problem it is a very complicated system. It needs an overhaul in my opinion.
CCJoseph
Problem Solver
•
729 Messages
3 years ago
That is a very good question, and no, it shouldn't. I've done that to my kids before to make sure they got to sleep on time before school. Are you able to go see the device and make sure it's paused? It might be a matter of maybe you paused the wrong one. I paused my daughter's phone instead of mine before. If you need it, I have an article that can help you, https://comca.st/3fR9yL3
If none of that helps, then you can also send me a DM as well with your name and address by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
lissy32
Visitor
•
1 Message
3 years ago
I am having the same issue. I pause all my devices at night so everything is paused under my home profile but the devices are still able to get WiFi.
1
Steveygirl
Visitor
•
10 Messages
3 years ago
I have the same problem with devices still connected to my home network wifi connection. Even after I pause them, I still see them connected. And when I click on 'Forget' button, they still are able to connect again.
2
0
user_c48f61
Visitor
•
2 Messages
3 years ago
I’m having the same issue! I can no longer pause the internet on my son’s PlayStation. It shows on the app that the WiFi is paused however active time is still accumulating and he is still playing. Every other device assigned will pause except the PlayStation. What is going on???
0
0
KMNichols
Visitor
•
1 Message
3 years ago
I am also very frustrated with the Xfinity app not pausing any of our devices. I have been using this app and the pause-type scheduling for years. Now all of a sudden it’s completely ineffective. Just as of this week it shows things as paused yet the devices freely connect to our network. My settings have been in place for more than 2 years. What’s the issue?? I’m now awaiting a callback from the “engineering team” for troubleshooting. They are the 4th tier in the Xfinity chain that I’ve been elevated to. The 3rd level team suggested that I uninstall the app and then reinstall. We have at least 15 devices scheduled at this point. Total hassle! How can it be so difficult?
1
0
Kmdennn
Visitor
•
1 Message
3 years ago
This issue is brought up time and time again and they respond with the same nonsense rather than just acknowledging the fact it doesn't work like it should.
0
user_1d998e
Visitor
•
1 Message
3 years ago
Having same issue as well: device shown as paused still accumulates usage and able to connect to internet.
2