Visitor
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2 Messages
Devices not found
My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. This is a huge issue since the Xfi website has been decommissioned, and even logging into my router's admin portal via 10.0.0.1 does not allow me to change any settings - all of this functionality has been moved to the Xfinity app - the same app that is not displaying my Gateway. Again, my internet connection is fine, and have internet service. However, my Xfinity Gateway does not show up in my Xfinity App - in fact, there is not even a "devices section" in my Xfinity app. There is no way for me to change essential settings (such as ssid/password update, port forwarding, firewall, etc) because they have been stripped from every other place that they could be accessed, including when I directly sign into my router via 10.0.0.1.
I have been through the gauntlet of support chat and calls with no luck.
HELP ME
Accepted Solution
CCJamie
Problem Solver
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322 Messages
2 years ago
@user_3af612 Thanks for reaching out to us, sorry to hear that you are having trouble seeing your device information when using our Xfinity app. We would be happy to look into this further with you and help find a resolution, if you could please send a direct message with your name and complete service address, we can help.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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