New Poster
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1 Message
Devices keep getting paused
For the last few weeks just about every device in my network has had troubles with intermittent connection, and since many of them don’t have displays I can only assume the ones that do, which are saying they’re ‘paused’, are true for all of them. I’ve replaced the modem at the Comcast store (same style, newer model), reset and hard-reset just about everything on the network, split it into two networks (2.4 and 5), and I’m still randomly having devices get ‘paused’. When I go to the Xfinity app though it doesn’t show any devices are paused but it does show them as online. Is there a way to just turn off this pause/unpause feature? I live by myself. It’s useless to me.
Thanks.
Thanks.
Responses
ComcastBrittany
Official Employee
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712 Messages
2 y ago
Hi, @Firsttimecaller, sorry to hear this. Can you let me know if the issue is still occuring? Do the devices pause randomly, or do they seem to be pausing on a schedule?
If this is still an issue, please send me a private message with the device name or MAC address for the ones that keep pausing and we can look into it. Thanks.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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LeoNidan
Regular Visitor
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3 Messages
2 y ago
Randomly, I have a couple of devices, but most specifically my daughter's iPhone keeps getting either paused ore bumped off. I fixed it yesterday by forgetting her connection to wifi, then re-adding the connection. But alass, this morning the 1st thing I got from my daughter is that her phone could not connect. She is a full time college student and is home a lot doing homework, she indicated her PC has issues connecting recently also. I've personally not experienced myself, but I am certian she is experiencing issues. Can you assist?
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ComcastBrittany
Official Employee
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712 Messages
2 y ago
Hi, can you please let me know if this is still happening? If so, please send me a private message with the name or MAC address of the device that is having connectivity issues.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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Jeffhansen432
New Poster
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3 Messages
1 y ago
add me to the list . in the last week, twice my wife's devices keep getting paused for no reason and since she then can't access the xfi app to turn them back on ; i have to. there's no set rhyme or reason or time for the pausing .. what can we do to prevent this; she works at home and it's delaying her ability to sign in on her devices and work.
thank you
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Venger2k
Regular Visitor
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4 Messages
1 y ago
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barndoggy
New Poster
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1 Message
1 y ago
Please include me on responses to this post. I am having a very similar problem. On my ipad and iphone I periodically get "this device is paused" message but I can go to another app or even another window in Safari and access the internet via wifi. This occurs at random times and for random websites/apps. I've tried rebooting the router, the devices, going into xfi and unpausing the few devices I do want to pause but nothing is working. It just happens on its own and usually at the worst time. I like the feature of pausing some devices but if I have to give that up so that I don't get this random problem on all my devices I gladly would.
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user_1e3ace
Visitor
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1 Message
2 m ago
I have the same problem with the app pausing my devices for no reason HOW do you turn that feature off
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user_6fa185
Visitor
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1 Message
2 m ago
I am having the same problem and no one will fix it!!
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user_f1ad70
Visitor
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1 Message
2 m ago
hi! having the same issue, laptop shows connected and no issues with troubleshoot in the xfinity app but any attempt to access a website gets an error message that the device is paused. tried restarting gateway, device, customer service did a signal refresh, no luck. customer service says they’ve reached the end of their troubleshoot list and have to schedule appointment. all other devices working just fine. any suggestions?
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