Device randomly gets paused, but Xfinity app says it isn't paused.

A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it.

The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my device was paused by Xfinity. I checked the app, and it did not say this device was paused at all. I had to pause and unpause it to restore internet connectivity. Then, a few hours later, it paused itself again automatically. I'm the only one with access to the Xfinity app, I have no schedules or anything set, and I am definitely not pausing the machine I'm working from home on randomly during the day.

Anyone know what's going on? Pretty frustrating to have my work meetings interrupted by Xfinity deciding to randomly pause my computer...

Thanks!

Responses

U

user_jhpbxn

1 Message

2 years ago

couple of my laptop's facing the same issue. I tried plugging out the modem from power and resetting it multiple times. nothing works.
I see lot of other devices also sharing my network for example some ring door bell. I'm in apartment and none of my neighbors have a ring door bell.
i tried to talk to a representative atleast for 2 hours and nothing works. Its seriously affecting my work.

1

0

XfinityThomasA

Official Employee

•

2.6K Messages

Oh no, @user_jhpbxn. I wanted to ask, are your laptops showing paused as well or losing connectivity? Have you tried changing your network name and password to see if it helps with the other devices showing on your home network? A benefit to Xfinity xFi is that it provides new and recent notifications about important events that are happening on your home network, such as if your Wi-Fi password changes or a new device connects to your network. Are you receiving these alerts?

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2 years ago

0

U

user_eq7dfq

2 Messages

2 years ago

I’m having the same issue and have to wait two days for someone to come and help because you guys don’t have a call center

0

Xfinity App

dariakus

Device randomly gets paused, but Xfinity app says it isn't paused.

user_jhpbxn

XfinityThomasA

user_eq7dfq

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