Device paused or in bed time mode

I am continuously getting messages saying that my devices are either paused or in bedtime mode. I have checked in the Xfi app and none of my devices are paused. Then I called tech support, which didn't solve my problem. In the end, I was instructed to go to a store and get a new modem. After doing that, I still have the same problem. Someone would have any clues on how to get rid of this frustrating situation?

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Responses

Chelwin47

New Poster

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2 Messages

6 years ago

I pause my devices and unpause them from the app fx1 my situation is opposit of your problem but i had to start doing this because i got a 170$ bill from they said my usage went over 1025gb but i ve had been on this low income internet essentials program for over 3 yrs and thought it was wifi unlimited

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XfinityHana

Official Employee

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124 Messages

6 years ago

@Murillolongo ,

Could you please send me via Private Message the device MAC for the devices that are showing the paused/bedtime mode messages.

To find the device MAC, login to xFi >> Select Devices >> Select the device in question >> Select Device Details >> Note the MAC

Thanks,

Hana

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Victorispunk

New Poster

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2 Messages

6 years ago

Hey i been getting the same problem. For months now and Comcast has no idea what’s the problem.

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XfinityHana

Official Employee

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124 Messages

6 years ago

Hi @Victorispunk

Are you seeing this issue with all your devices? If it's not all, could you please send me the MAC of the devices you're seeing the paused message via private message?

To find the device MAC, login to xFi >> Select Devices >> Select the device in question >> Select Device Details >> Note the MAC

Thanks,

Hana

0

Xfinity App

Murillolongo

Device paused or in bed time mode

Chelwin47

XfinityHana

Victorispunk

XfinityHana

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