2 Messages

Wed, Jul 13, 2022 3:29 PM

Device not shown

Hey there,

My son's Apple iPAD is not showing up on connected devices on the App.  I'm not sure what to do.  His device is clearly connected to our internet.  We've tried restarting the xfinity modem, we've had him sign out of our network then restart his device.  Then we had him sign back in but he's still not listed on the app.

Thank you.

Official Employee


121 Messages

3 m ago

Hello! @user_5065d0 and thank you for reaching out to us about the issue with the iPad connection. I would be happy to help.

Can you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon or https://comca.st/3EqVMu7


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 - An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it




2 Messages

@XfinityYvonne​ Hey! Actually I was able to figure it out! His device was under a different name. Thank you for your help! 

Official Employee


153 Messages

@user_5065d0 I'm glad to hear that the issue is resolved. Thank you for taking the time to reach out to us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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