Visitor
•
2 Messages
Device not shown
Hey there,
My son's Apple iPAD is not showing up on connected devices on the App. I'm not sure what to do. His device is clearly connected to our internet. We've tried restarting the xfinity modem, we've had him sign out of our network then restart his device. Then we had him sign back in but he's still not listed on the app.
Thank you.
XfinityYvonne
Official Employee
•
121 Messages
3 m ago
Hello! @user_5065d0 and thank you for reaching out to us about the issue with the iPad connection. I would be happy to help.
Can you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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