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user_520909
1st Topic

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2 Messages

Saturday, March 12th, 2022 7:16 PM

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Device not connected to Gateway

I have a computer that is currently connected to my home network/internet (I'm typing this message on it), but it does not show up in my list of devices (either connected or not connected) to my gateway. How can I make it show up / connect it to the gateway?

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3 years ago

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user_cb19a6

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1 Message

3 years ago

Having the same issue on my end, not sure what's going on.

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CCAbbie

Problem Solver

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1.4K Messages

@user_cb19a6 Thank you for letting us know you are also having issues. Have you also attempted the troubleshooting steps outlined in this post? 

I no longer work for Comcast.

3 years ago

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CCKorie

Problem Solver

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1.1K Messages

3 years ago

Hey there, @user_520909. Are you referring to it not showing up through the Xfinity App or the admin portal? have you tried any troubleshooting with the modem, like rebooting etc? 

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user_520909

Visitor

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2 Messages

@XfinityKorie​ The Xfinity App. I have rebooted the modem, but no luck, so I was about to give up. But I just checked again and for whatever reason, the device is now showing up in the list of devices (progress!) but it is still listed as "Not Connected."  How can I connect it to the gateway?

3 years ago

0

CCTravis

Problem Solver

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546 Messages

Thanks for the clarification, @user_520909

What are you seeing when you perform a device connection test?

This article is super helpful with Full Network and Device Connection Tests - https://www.xfinity.com/support/articles/whole-home-network-device-tests

Are you seeing different results at the xFi website vs. the the Xfinity app?

I no longer work for Comcast.

3 years ago

0

unhappy98056

Visitor

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1 Message

3 years ago

I see different results in the Xfi app vs. the 10.0.0.1 website. WHY? I am trying to setup port forwarding for ports 85 - 89. Why is so difficult? 

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CCJay

Official Employee

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618 Messages

Let's take a further look into this. 

 

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I no longer work for Comcast.

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3 years ago

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