Visitor
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3 Messages
Device Connection: Pods
I have 3 pods which for some reason do not stay connected. In trying to reconnect one through the App the screen keeps scrolling and will not move on to next step. I tried uninstalling and reinstalling but that did not work. I'm stuck with not being able to connect 1 of my Pods.
XfinityPaula
Official Employee
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1.4K Messages
3 years ago
Hello @user_78f84a I'm sorry to hear about the trouble with keeping this pod connected. When you first plug the pod in do you see a small green light?
Are you using the xFi app or the Xfintiy app for reconnecting the pod?
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user_78f84a
Visitor
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3 Messages
3 years ago
I am using the Xfinity App. It has worked well for me in the past responsive to several tasks I use it for but recently it has become slow and challenging in performing functions.
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user_78f84a
Visitor
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3 Messages
3 years ago
Yes there is a light.
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XfinityPaula
Official Employee
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1.4K Messages
3 years ago
Hearing that experience with the app makes me think that is where our issue is coming from. I'm sorry that it's not running like it was.With the light on, on the pod I maybe able to help from this side to reconnect it. Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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