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shorecogs
Rousing Reactor
Expressive Exchange
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Contributor

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37 Messages

Monday, August 22nd, 2022 7:24 PM

Closed

Delete this Port Forward

I am using the Xfinity app to delete a port forward. I click on Edit. I get the Edit Port Forward screen. I click on Delete this Port Forward and then I select Delete this Port Forward on the "Are you sure" screen. Nothing happens. It's not deleted. The button labeled Delete this Port Forward flickers, like it's sensing my touch but I can't delete the port forward. Why [Edited: "Language"] did they ever remove the port forwarding functions from the website and force us to use a phone app!!??

Question

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Updated 

2 years ago

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197

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EG

Expert

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107.3K Messages

2 years ago

Concern moved here to the Xfinity App help section for assistance.

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shorecogs

Contributor

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37 Messages

2 years ago

Hmmm... no comments?

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XfinityChristy

Official Employee

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1.6K Messages

@shorecogs We would love look into this further with you. To get started, please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_4be0c0

Visitor

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2 Messages

I also cannot delete a port forward. PLEASE HELP!!!!!

2 years ago

0

user_4be0c0

Visitor

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2 Messages

There is no 'chat icon' in the top right corner of my screen either.

2 years ago

0

CCOtto

Problem Solver

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497 Messages

Can you please uninstall the app, reinstall and try again? 

I no longer work for Comcast.

2 years ago

0

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