@robert0113 Hello and good morning, and thank you for reaching out here over our Xfinity Community Forums. I hope your Thursday and week are going great, aside from this negative experience you had just trying to get your current data usage numbers. You have reached the right place, and I would be more than happy to assist you in going over your current and historical data usage information, and providing you the information you need, no problem at all. You can also view your data usage at anytime via the Xfinity App by following the steps here https://www.xfinity.com/support/articles/data-usage-usage-history . Please let me know if you are able to view your data usage using the provided link, or if we can do anything else to help! We are always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher
@robert0113 I apologize for my confusion, all I see in the screenshot is the replies for the Xfinity assistant reassuring you that they "can help you get information about your data usage and internet plan", but the only message I see from you is the one that says "yes". Can you please restate what your original question was? We would again be more than to help in getting all your questions and concerns answered and resolved once and for all. -Christopher
That screen shot loads my account then asks if I am ready to proceed. The prescribed responses are ‘try again’ and ‘search’. Replying with ‘yes’ (the appropriate response) seems to be sn unacceptable response.
It looks like the bot is having an issue pulling up your account details, what happens when you click "Try again"?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We would be more than happy to offer any assistance with the Xfinity Assistant or our amazing suite of Xfinity Applications. Could you please provide more detail of the issues you are experiencing and more to best assist? We hope to hear from you soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue, just in a never ending loop. Of course the App also says my modem is off-line, yet there is no problem running up my monthly usage on a "non working" modem! (Motorola MB8611). The App also says 3 of my 6 STB's have an unavailable status. They all work fine except for the unsolved purple screen of death for HBO Max. Clearly the App is untested, hardly even beta level!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCChristopher
Problem Solver
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577 Messages
2 years ago
@robert0113 Hello and good morning, and thank you for reaching out here over our Xfinity Community Forums. I hope your Thursday and week are going great, aside from this negative experience you had just trying to get your current data usage numbers. You have reached the right place, and I would be more than happy to assist you in going over your current and historical data usage information, and providing you the information you need, no problem at all. You can also view your data usage at anytime via the Xfinity App by following the steps here https://www.xfinity.com/support/articles/data-usage-usage-history . Please let me know if you are able to view your data usage using the provided link, or if we can do anything else to help! We are always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher
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robert0113
Regular Visitor
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22 Messages
2 years ago
my specific question with screens shots supplied has still not been answered.
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skek64
Contributor
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62 Messages
2 years ago
I am having the same problem! Why does Comcast release a new app without debugging it first?
It's now 2 Mar 2023 and no solution from anybody!
So much for the "help" forums.
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justsam
Contributor
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82 Messages
2 years ago
Same issue, just in a never ending loop. Of course the App also says my modem is off-line, yet there is no problem running up my monthly usage on a "non working" modem! (Motorola MB8611). The App also says 3 of my 6 STB's have an unavailable status. They all work fine except for the unsolved purple screen of death for HBO Max. Clearly the App is untested, hardly even beta level!
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