1 Message
Customer support
The Xfinity app isn’t syncing my new modem I just had replaced my old one I have yet to turn it in tho not sure what else to do
1 Message
The Xfinity app isn’t syncing my new modem I just had replaced my old one I have yet to turn it in tho not sure what else to do
XfinityJustinC
Official Employee
•
893 Messages
4 months ago
Hello, user_ac4kn4 thank you for taking time to create a post. You have contacted the right place for assistance, and working from home myself I completely understand needing to have your modem connect to your home network.
I did have a question, when your attempting to activate/sync the new modem, are you able to see the new modem in the App and tried these activation steps: https://www.xfinity.com/support/articles/xfinity-app-activation ?
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