kunfood's profile

Visitor

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2 Messages

Thu, Dec 16, 2021 4:33 PM

Connected via WIFI but not showing as connected on any Profile or selection XFI

I have  an HP  Desktop computer and  a Samsung S9  phone,  that does not show  that it is connected on the WIFI even though it is.   I cannot limit  my son's internet time because of this.  . My other Google Pixel 4A does t he  same 80% of the time. 

Official Employee

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1K Messages

5 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, are you using the xFi app to see if a device is connected? Have you already tried forgetting the WiFi network and then reconnecting? 

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