Hello @user_v2rapf, thank you for taking the time to reach out on social media. I understand your concern with the devices not showing in the app, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may learn from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityKrista
Official Employee
•
1.2K Messages
2 months ago
Hello @user_v2rapf, thank you for taking the time to reach out on social media. I understand your concern with the devices not showing in the app, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
•
105.9K Messages
2 months ago
@user_v2rapf @XfinityKrista
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may learn from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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