1 Message

Thu, Dec 9, 2021 6:24 PM

Connected but not showing as connected

We connected a new TV for my son and it is not showing up as connected, but it is connected. I can't limit his time due to this

Official Employee


769 Messages

6 m ago

@user_80e84f Thank you for reaching out to our awesome Digital Care Team. If all the other devices in your home are connected (except the TV in question), this is a device issue not a network issue. 


I would be happy to troubleshooting the issue for you.

Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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