U

Visitor

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1 Message

Sunday, November 19th, 2023 11:36 PM

Closed

Computer on pause.

My computer is on pause. I was on the phone today for 7 hours with Xfinity trying to take off the pause. 7 hours! I spent 7 hours on the phone with the Xfinity technicians, and they could not figure it out! I hate Xfinity!

Official Employee

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963 Messages

6 months ago

Hi, @user_6d5d45. Thanks for reaching out to us over our Community Forums. I'm sorry to hear you were on the phone for so long, and didn't reach a resolution. We have a great article that reviews the pausing, and unpausing device feature in the Xfinity app. You can access the article here: Personalize and Control Your Home Network With Xfinity xFi

You might also take a look at this article (Manage People With Xfinity xFi), just to ensure the device has not been paused at the personal level.

Expert

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103.6K Messages

6 months ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance. 

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