1 Message

Sunday, November 19th, 2023 11:36 PM

Computer on pause.

My computer is on pause. I was on the phone today for 7 hours with Xfinity trying to take off the pause. 7 hours! I spent 7 hours on the phone with the Xfinity technicians, and they could not figure it out! I hate Xfinity!

Official Employee


602 Messages

16 days ago

Hi, @user_6d5d45. Thanks for reaching out to us over our Community Forums. I'm sorry to hear you were on the phone for so long, and didn't reach a resolution. We have a great article that reviews the pausing, and unpausing device feature in the Xfinity app. You can access the article here: Personalize and Control Your Home Network With Xfinity xFi

You might also take a look at this article (Manage People With Xfinity xFi), just to ensure the device has not been paused at the personal level.



101.6K Messages

15 days ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance. 

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