Visitor
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1 Message
Computer on pause.
My computer is on pause. I was on the phone today for 7 hours with Xfinity trying to take off the pause. 7 hours! I spent 7 hours on the phone with the Xfinity technicians, and they could not figure it out! I hate Xfinity!
XfinityMartyR
Official Employee
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1.3K Messages
10 months ago
Hi, @user_6d5d45. Thanks for reaching out to us over our Community Forums. I'm sorry to hear you were on the phone for so long, and didn't reach a resolution. We have a great article that reviews the pausing, and unpausing device feature in the Xfinity app. You can access the article here: Personalize and Control Your Home Network With Xfinity xFi
You might also take a look at this article (Manage People With Xfinity xFi), just to ensure the device has not been paused at the personal level.
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EG
Expert
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106K Messages
10 months ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance.
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