Complaint

Question

Xfinity rep offered, unprompted, to lower my bill. NEVER revealed that he’d do that by removing HBO and Showtime. I would never have agreed. After 3 hours on the phone with various reps, the 'loyalty' rep told me the package I’ve had for many years was no longer available and I’d have to subscribe to those 2 apps separately. So NO lowered bill, and a complete waste of time. Deceitful, underhanded tactics to get rid of legacy packages.

XfinityGabriel · Answer

user_sd6725, Hi! Thanks for taking the time to reach out. This is definitely not the experience we like to hear about or how we want you to feel. You've come to the right place. We are a dedicated team of experts who will do all that we can to turn this around. Would you be okay with allowing us the opportunity to review the account over social media to explore all the options available to see if we can better your experience?

Xfinity App

user_sd6725

Complaint

XfinityGabriel

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