Visitor
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1 Message
Changing WiFi name and password
I can’t change my WiFi’s name or password online or through the app. The AI assistant did something and changed the WiFi name and password I had made, so now I can’t sign in on my computer or TV. There’s nothing on the app in “manager WiFi” other than troubleshooting and manage hot spots. The AI assistant can’t help and I just need to talk to a person before I start working from home tomorrow.
XfinitySean
Official Employee
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229 Messages
19 hours ago
Thanks for reaching out through our community forums, user_161wei! As someone working from home that relies on their internet service for work, I completely understand the urgency. You're in the right place for help! To confirm, have you already tried the steps listed on the Xfinity Support page here?
If so and if you haven't had any luck, please send us a direct message with your full name, name on the account (if different), and service address, and we'll see how we can assist on our end!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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