Visitor

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1 Message

09/14/2026 4:00 PM

Cellular back-up equipment

I no longer see the status of the cellular backup equipment on the app when it checks my home system.  I did recently change my system package.  Do I no longer have this option?  If that's the case, why haven't they asked for the cellular modem and battery?

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Official Employee

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4.7K Messages

4 hours ago

@user_97s2mv I am sorry you are not seeing the equipment on your account. Is the equipment not working?

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