jllaclair's profile

Visitor

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2 Messages

Tue, Aug 2, 2022 11:41 AM

Cant view pictures in my mobile app

The view option is no longer available in my xfinity app on my mobile android device.  Just outlines where pictures would be... its rather annoying.  Makes the app worthless.

EG

Expert

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95.8K Messages

2 m ago

The concern is not "E-mail" help related. Thread moved here to the proper help section for assistance. 

Official Employee

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132 Messages

2 m ago

@jllaclair

Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat:  https://comca.st/2Vn7Xpj Thank you for participating in our community

Visitor

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2 Messages

@XfinityJessW​ thanks.  I figured it out. It was an update that changed some settings.

Official Employee

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132 Messages

2 m ago

@jllaclair I am so glad to hear you were able to resolve the issue you were having with your mobile app. Our team is always here for support 24/7 for your convenience. I hope you have a wonderful rest of your day! 

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