Regular Visitor
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2 Messages
Cant upgrade to xfi please contact a representative
When I try to upgrade it tells me to contact a representative due a problem, I am using the old cable modem before they decide make the xfi experience modem as the base modem for every customer , now I moved a month go and had no problem picking the option "moving take my equipment with me and install at the new place", so everything works but now its telling me to upgrade to the new xfi experience ...
Well thats all fine and dandy but I am not going to be charged to talk to a rep if you need to talk to me to figure out why I cant upgrade to this new modem ..
XfinityMattH
Official Employee
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11 Messages
5 years ago
Hello, our apologies if there is any confusion on the best possible gateways to use but this link should help https://www.xfinity.com/support/articles/broadband-gateways-userguides. Here you can browse the DOCSIS 3 and DOCSIS 3.1 modems that are compatible with xFi. After that we can send one to you, you can pick one up at the store, or a techician can either drop one off or install it (depending on where you live a tech may not be able to go in your home currently). Thanks so much hope this helps
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