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user_4afb4e
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Friday, November 11th, 2022 1:46 AM

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Can’t sign in to xfinity app

When I try to log into the xfinity app and click the sign in button, a pop up asks to use xfinity.com to log in. When I click continue, it takes me to xfinity.com which states “you’re already signed in as: *email.* it then takes me back to the xfinity app log in page which has the sign in button

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2 years ago

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user_ab9d5e

Visitor

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2 Messages

2 years ago

Same issue here.  Cannot edit WiFi settings because the app is not working.

WiFi to the streaming devices shuts down at 7:30pm on school nights, and my wife wants to watch something. 

Needless to say, I'm in a pickle because I cannot turn on the WiFi for her.

2

user_77ebbe

Visitor

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6 Messages

@user_ab9d5e​ same issue here. My kid can't do her homework because I can't unpause her device!

2 years ago

0

XfinityThomasC

Official Employee

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1.8K Messages

Hello @user_77ebbe! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_58071e

Visitor

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1 Message

2 years ago

Same issue here. Want to unpause my kid's devices, but the app kept bringing me back to the login screen. Can't edit the WIFI setting. Very frustrating and time-consuming.

0

XfinityDilary

Official Employee

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1.7K Messages

2 years ago

Hey, @user_4afb4e! Thanks for posting on our Community Forums for assistance with your Xfinity App concerns. I'm sorry to hear the sign-in keeps you in a loop. I can imagine your frustration. But we are here to help! What troubleshooting steps have you taken so far? Did you try uninstalling and reinstalling the app? If you visit us online with a different device (PC, Laptop, tablet), are you able to log in? 

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user_77ebbe

Visitor

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6 Messages

@XfinityDilary​ it's the xfi app. I've got the same issue. Three separate Mobile devices and did all the troubleshooting for uninstalling, reinstalled, cleared cache

 Tried it on apple and android.

Xfinity took away the ability to unpause our devices any other way than a stupid single app. We need to be able to manage our wifi from a desktop computer in addition to a mobile device.

Also. Tried the 10.0.0.1 option. Xfinity took that away too! Seriously I would hate to be working for them right now with how stupid and short sighted this decision was to limit Device pause control to a single app. 

2 years ago

0

user_4afb4e

Visitor

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2 Messages

@XfinityDilary​ 

I did uninstall and reinstall the app. I restarted my phone. I am able to log into xfinity.com, but was told by customer service I needed to use the app to activate my internet as I am a brand new customer. I haven’t been able to set up my internet yet. 

(edited)

2 years ago

0

CCAshley1

Official Employee

 • 

746 Messages

Please send us a private message so we can troubleshoot further.

 

 Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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