Visitor
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8 Messages
Can't pay online, why not?
When I click on the make payment button, I keep getting an error msg. I've logged in from both app and computer, and got the error both times. I've attached a screen shot from the app.
Visitor
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8 Messages
When I click on the make payment button, I keep getting an error msg. I've logged in from both app and computer, and got the error both times. I've attached a screen shot from the app.
CCStephanieT
Contributor
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342 Messages
1 year ago
Hello @user_476b65 thank you for reaching out through our forum. I'm sorry to hear that you are having issues making a payment online.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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