V

Visitor

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2 Messages

Sunday, June 18th, 2023 10:27 PM

Closed

Can't manage wired devices

Unable to set or enforce schedule for managing wired devices connectivity.

Problem Solver

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1.4K Messages

1 year ago

@Vi_Kin_G Hello, can you give me some more details on what you are trying to do and what is happening? 

Visitor

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2 Messages

@XfinityAbbie​ devices on the wireless network can be managed by setting active time constraints through group device management, however since the recent update to the application, this no longer effects devices that are wired directly via Ethernet cable, regardless of group schedule or individually. 

Problem Solver

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1.4K Messages

1 year ago

@Vi_Kin_G Thanks for those details. I would like to help troubleshoot further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address.

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