1 Message

Mon, Sep 5, 2022 9:48 PM

Can’t login to app

Tried to setup my new modem but whenever I try to login the app it says that there’s a problem and to call the number. I’ve tried multiple devices too

Official Employee


217 Messages

3 months ago

@user_fb9ed4 Hello and thank you for getting in touch with us here at the Xfinity Community Forums regarding the activation of your new modem. I'm so sorry to hear you are having trouble completing the activation process via the Xfinity app, but I would be more than happy to assist with setting the modem up today.

Could you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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