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user_05e838
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Tuesday, January 10th, 2023 11:45 PM

Can't log into my xfinity app

I can turn the internet back on for my son's computer because I can't log into the xfinity app. The app opens and shuts real quick.

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Updated 

5 months ago

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Blossom2212

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2 Messages

5 months ago

I am experiencing the same issue.  The Xfinity app will not open on my phone. Controls can ONLY be access by app?? Frustrating!

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Blossom2212

Visitor

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2 Messages

5 months ago

Hello, I just cleared the app cache as suggested in another forum.  That didn't work.  Then I uninstalled the app & reinstalled.  Afterwards I was able to open the app.  After logging back into the app, I got an error message saying it couldn't show me the people profiles. If I was quick enough at clicking my son's profile, I was able to pause/unpause or adjust his internet timers.  The app definitely seems to have some bugs with the new update.  I sure hope Xfinity addresses them quickly. The app is getting a lot of negative reviews.  Many complaints about the app failing to open.  There should be a way to access the controls online as well, in case the app fails again.

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XfinityAnna

Official Employee

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874 Messages

Thank you for reaching out over Xfinity Forums @Blossom2212. This is certainly not the experience we hope our loyal customers have. I can't imagine the headache this has caused. Your feedback is really important to us, I will be sure to pass it along. 

 

I understand you tried some troubleshooting that has been suggested. Have you tried using a different device to access the app (just for troubleshooting purposes)? Do you have the same experience? What type of device do you normally use? 

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5 months ago

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XfinityNico

Official Employee

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553 Messages

5 months ago

Hello @user_05e838, thanks for reaching out for help on our forums! Please check out this link here: https://www.xfinity.com/support/articles/using-xfinity-app.

 

Is the device you're using to open the XFINITY app updated to the latest software as well as the device itself? 

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