Visitor
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1 Message
Can't log into my xfinity app
I can turn the internet back on for my son's computer because I can't log into the xfinity app. The app opens and shuts real quick.
Visitor
•
1 Message
I can turn the internet back on for my son's computer because I can't log into the xfinity app. The app opens and shuts real quick.
Blossom2212
Visitor
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2 Messages
5 months ago
I am experiencing the same issue. The Xfinity app will not open on my phone. Controls can ONLY be access by app?? Frustrating!
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Blossom2212
Visitor
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2 Messages
5 months ago
Hello, I just cleared the app cache as suggested in another forum. That didn't work. Then I uninstalled the app & reinstalled. Afterwards I was able to open the app. After logging back into the app, I got an error message saying it couldn't show me the people profiles. If I was quick enough at clicking my son's profile, I was able to pause/unpause or adjust his internet timers. The app definitely seems to have some bugs with the new update. I sure hope Xfinity addresses them quickly. The app is getting a lot of negative reviews. Many complaints about the app failing to open. There should be a way to access the controls online as well, in case the app fails again.
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XfinityNico
Official Employee
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553 Messages
5 months ago
Hello @user_05e838, thanks for reaching out for help on our forums! Please check out this link here: https://www.xfinity.com/support/articles/using-xfinity-app.
Is the device you're using to open the XFINITY app updated to the latest software as well as the device itself?
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