Cant log into app, tells me im not n xfinity user

user_g87ah5 Hi there! Are you still experiecing issues with your account? If so, have you received a confirmation email and has your service been installed? If it has and you are still experiencing issues please send us a direct message with your full name and service address. Still waiting on installation? Your service will be available online once the account is active/service installed. 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it