2 Messages
Can’t log in to Xfinity app
Have the app, have successfully used the app many times up to a month ago. After update in mid November, app won’t let me in.
Xfinity app updates are up to date. I have tried to uninstall and reinstall the app. iPhone updates are up to date. I can open my account in Chrome.
App appears to be trying to open in Safari (Chrome is my default browser & has been). App keeps going back to Sign in with Xfinity ID. When I click on Find Your Xfinity ID it takes me to Safari and the message that comes up is “Safari can’t open the page because too many redirects occurred”.
XfinityRay
Official Employee
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2.7K Messages
1 year ago
Greetings, @user_altamx! You are at the right place for help with the Xfinity app. I am sorry that has been looping you through the login screen! I know that can be frustrating to go through. You did a great job of troubleshooting so far! Those are all steps that we recommend. When you uninstalled the Xfinity app did you clear your cookies/history from your device before you reinstalled it? Does your iPhone store any Xfinity passwords for you?
2
fhwebb
Visitor
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1 Message
1 year ago
My xfinity says to update but it won’t let me open the app. What do I do first
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