Can't download xfinity app in Florida

Hi, I'm trying to download the Xfinity app but the google play store says that it's not available in my country.

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XfinityThomasA

Official Employee

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1.1K Messages

11 days ago

Greetings, user_r6olma! Are you using a VPN when trying to download the Xfinity app? If so, can you try to disable it and try once more to see if it helps?

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user_r6olma

3 Messages

@XfinityThomasA No VPN. Thx.

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11 days ago

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XfinityKei

Official Employee

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788 Messages

@user_r6olma Thanks for letting us know. This is odd. Have you restarted your device and checked your loaction in your settings? Have you tried to download using a different device?

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11 days ago

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user_r6olma

3 Messages

Hi, no I haven't tried on a different device. I only have one phone, the Google Pixel 8 Pro. And rebooting the phone didn't help. Thanks for your help.

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6 days ago

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XfinityAmandaB

Official Employee

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1.1K Messages

user_r6olma If you are still getting this error, it may have to do with the location your phone is set to. This would be in the settings of your device. I would recommend turning your location on if not already and trying to download the app once more.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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Xfinity App

user_r6olma

Can't download xfinity app in Florida

XfinityThomasA

user_r6olma

XfinityKei

user_r6olma

XfinityAmandaB

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