1 Message

Wednesday, November 23rd, 2022 10:29 AM


Can’t disable Advanced Security on Xfinity app


I can’t access the Advanced Security feature anymore after the new app update (4.21.0). Clicking/tapping on the “View Advanced Security” or “Set up now” option has no effect. Every other app features work if I click on them, except these two. I can’t find any other way to turn off Advanced Security without going through the app, and I can’t even do it in the app.

1. Can I disable the Advanced Security feature anywhere else? I tried going to but that option isn’t available there.

2. If not, is there an older version of the app that I can rollback?


I’m using the iPhone 14 Pro with iOS 16.1.1.

I appreciate the help.



242 Messages

10 months ago

Hello, @user_3914. Towards the bottom of this article it gives instructions on how to turn Advanced Security off: https://www.xfinity.com/support/articles/online-security-with-xfi-faqs. Let us know if this does not work, and we can look into this further for you.

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