rstoeber13's profile

Regular Visitor

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3 Messages

Mon, Jul 4, 2022 6:40 PM

Can't connect or remove XFINITY profile from iPhone

The XFINITY and xfinitywifi hotspots had been working fine on my iPhone 11 Pro for over a year. Recently, however, I've noticed frequent problems trying to connect - little spinning thing going around forever without connecting, or "connecting" but no functional internet access. So I thought it might be good to log out, disconnect/delete everything and then reconnect to the Xfinity Wi-Fi networks.

I have tried to log out and FORGET the Wi-Fi hotspots and so far the only success is that I can connect to xfinitywifi again. The secure XFINITY network is still listed, but I can't connect to it, or remove it. There is no FORGET this network option. I have deleted the Xfinity Hotspot app and reset my network settings several times with no change.

I have used the reset option for all of my network settings, but even after doing that the XFINITY network is still listed under My Networks, which seems really strange. 

I have looked for the Profile under the Settings app for device management, but no XFINITY profile is listed.

It's good that xfinitywifi seems to be working again, but the question is how can I completely remove the XFINITY Wi-Fi network?

Official Employee

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225 Messages

5 months ago

Hi there, @rstoeber13 I'm happy to hear that the Wifi is back working again. I'm truly sorry for the inconvenience are you trying to remove a device from the Xfinity Hotspot network?

New Poster

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5 Messages

3 months ago

I have the exact same issue. Did you even read the original post? It was clearly written 

New Poster

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5 Messages

3 months ago

Why doesn’t this have a forget button? Ever since it appeared on my phone, I can’t stop my my phone from disconnecting to my normal Wi-Fi

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(edited)

XfinityMacey

Official Employee

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504 Messages

Good morning @JLMobileuser1, and thank you for reaching out through our Community Forum with your Xfinity WiFi hotspot concerns! We're glad to help answer any questions you have for us.

The Xfinity WiFi hotspots are broadcast from your modem to help create a wider coverage area of hotspots for all Xfinity customers. You do have the option to disable broadcasting of the hotspot on your modem, however. Once disabled, your wireless devices would not attempt to connect to the hotspots unless you have neighbors that also have Xfinity internet and are broadcasting a WiFi hotspot as well. 

 

Being an Android user, I'm not 100% sure how Apple devices work, but I know that I have the option on my phone in the WiFi settings tab to "connect automatically" or not

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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691 Messages

@XfinityMacey​ can you please forward this to an apple user co-worker,  so we have someone that DOES know how iPhones work

Visitor

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1 Message

1 month ago

Same issue butno resolution

Official Employee

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212 Messages

Hello @user_efc0e8 I am sorry to hear you are experiencing the same issue. What troubleshooting steps have you taken so far? What model of phone do you have? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Same issue. Hoping for a solution here.

Visitor

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1 Message

27 days ago

I was able to figure this out by going to settings, general, VPN & Device Management and delete the Xfinity profile. 

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