Regular Visitor
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10 Messages
Can't connect or remove XFINITY profile from iPhone
The XFINITY and xfinitywifi hotspots had been working fine on my iPhone 11 Pro for over a year. Recently, however, I've noticed frequent problems trying to connect - little spinning thing going around forever without connecting, or "connecting" but no functional internet access. So I thought it might be good to log out, disconnect/delete everything and then reconnect to the Xfinity Wi-Fi networks.
I have tried to log out and FORGET the Wi-Fi hotspots and so far the only success is that I can connect to xfinitywifi again. The secure XFINITY network is still listed, but I can't connect to it, or remove it. There is no FORGET this network option. I have deleted the Xfinity Hotspot app and reset my network settings several times with no change.
I have used the reset option for all of my network settings, but even after doing that the XFINITY network is still listed under My Networks, which seems really strange.
I have looked for the Profile under the Settings app for device management, but no XFINITY profile is listed.
It's good that xfinitywifi seems to be working again, but the question is how can I completely remove the XFINITY Wi-Fi network?
XfinityRichard
Official Employee
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1.3K Messages
2 years ago
Hi there, @rstoeber13 I'm happy to hear that the Wifi is back working again. I'm truly sorry for the inconvenience are you trying to remove a device from the Xfinity Hotspot network?
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JLMobileuser1
New Poster
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5 Messages
2 years ago
I have the exact same issue. Did you even read the original post? It was clearly written
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JLMobileuser1
New Poster
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5 Messages
2 years ago
Why doesn’t this have a forget button? Ever since it appeared on my phone, I can’t stop my my phone from disconnecting to my normal Wi-Fi
(edited)
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user_efc0e8
Visitor
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1 Message
2 years ago
Same issue butno resolution
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user_10de79
Visitor
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1 Message
2 years ago
I was able to figure this out by going to settings, general, VPN & Device Management and delete the Xfinity profile.
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