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user_dfam0m
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3 Messages

Thursday, April 11th, 2024 9:38 PM

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Can't access most of advanced settings

When I try to open most of the advanced settings such as Port Forwarding it'll say please try again later. I've tried again many times over a few months and it still doesn't work. 

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Updated 

7 months ago

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Expert

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31K Messages

7 months ago

@user_dfam0m 

When I try to open most of the advanced settings such as Port Forwarding it'll say please try again later. I've tried again many times over a few months and it still doesn't work. 

Have you tried clearing your cache and cookies and have you tried a different browser?

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user_dfam0m

3 Messages

Well it's using the Xfinity App. I've tried clearing cache on app. And uninstalling and reinstalling 

(edited)

7 months ago

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Again

Expert

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31K Messages

@user_dfam0m​ have you tried going to the website on something other than the app to see if you can get there?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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7 months ago

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user_dfam0m

3 Messages

I can't find anything on the website about it. I do belive that advanced settings are only on the XFI app

7 months ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello, user_dfam0m. Here's a helpful link where you can find the step-by-step instructions on how to set up port forwarding on your Xfinity Gateway.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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EG

Expert

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107.1K Messages

7 months ago

The concern is not "E-mail" help related. Topic moved here to the proper help section for assistance. 

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shiva

Contributor

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33 Messages

7 months ago

The app is hopelessly broken and has been for many months. A Reddit thread suggests asking the assistant (two dot icon at top right of app, make sure Chrome is set as your default browser), asking for "port forward", then click Network, Open advanced settings, Port forwarding. This returns to the actual Port forwarding page in the app. I guess the link under Wifi settings is just broken. 

https://www.reddit.com/r/Comcast_Xfinity/comments/13810se/comment/jykl63o/

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