Can't access chat in the app

Question

Why have I not been able to access chat in the app for months now, despite Uninstaller, reinstalling etc. I can't even access chat through the xfinity website...it just says 'bad gateway' Its impossible to get someone on the phone who can solve your issues...what's going on Xfinity?!

XfinityVianney · Answer

Hi, @user_6876c6. Thank you for reaching out. I hope you are doing well besides the current troubles you have with the app. I understand you have issues when you visit the Xfinity Assistant. That is certainly not the experience we want. However, we can gladly help you here. We are a full-service team, so you've reached the right place. If you visit this link https://www.xfinity.com/chat/, do you get the same error? Can I also have more details about the assistance you need?

Xfinity App

user_6876c6

Can't access chat in the app

XfinityVianney

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