Can't access chat in the app

Hi, @user_6876c6. Thank you for reaching out. I hope you are doing well besides the current troubles you have with the app. I understand you have issues when you visit the Xfinity Assistant. That is certainly not the experience we want. However, we can gladly help you here. We are a full-service team, so you've reached the right place. If you visit this link https://www.xfinity.com/chat/, do you get the same error? Can I also have more details about the assistance you need?