lildeb2's profile

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2 Messages

Tue, Oct 8, 2019 6:00 AM

canon printer not detected

Just upgraded to Xfinity 1 and my wireless printer is not detected on computer. How to fix? Need to print! 

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New Poster

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2 Messages

2 y ago

Thank you Robert I have tried everything. This happens everytime my modem switches and unfortunately I never document how I fix it...my bad...

 

New Poster

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1 Message

1 y ago

I spent hours on this before realizing that even though I use a PC, you MUST have Bonjour turned ON on the Canon printer. Bonjour is an Apple protocol for device discovery on a network. If you don't have it on, all the network connections look good on both the PC and printer side, you can PING the printer from the PC, but the PC will simply NOT recognize the printer. The hint that it won't work is if, when you try and install a new printer, nothing shows up and you have to proceed with "the device I want isn't on the list". A manual install LOOKS like it worked, but it didn't. Even worse, I ended up with multiple printer installs that caused additional problems. With Bonjour ON at the printer, the wireless printer showed up beautifully as a device when I attempted to add a printer and everything went fine afterwards.

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