rockli36's profile

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Wed, Dec 30, 2020 2:00 PM

Cannot use Xfinity app with error "Upgrade for This Experience"

I just upgraded my modem to Arris S33 (my own device) using the xfinity app on an Android phone. Everything was good. After the activation, I can use internet. However, I cannot use the xfinity app anymore. Aftwer login , I got redirect to this error page:



In case the photo does not load:

Upgrade for this experience

to access xfinity, you'll need to  upgrade your

service/equipment, Text an agent for help.


If you don't have an xFi Gateway and you'are trying to 

activate your Xfinity Internet service, go to


Sign Out






Diamond Problem Solver


25.9K Messages

5 m ago

The app is for Xfinity equipment that you don’t have. There’s nothing to access

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