7 Messages

Sunday, March 22nd, 2026 11:05 PM

Cannot Log-in to Comcast email

I cannot log-in to one of my Comcast email accounts.  I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account.  On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."  The authentication info has been update and it's accurate but still can't get into the acct.

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7 Messages

16 hours ago

The exact error message when I try to access the acct from the xfinity email app is "Error:  We couldn’t access your external email [Edited: "Personal Information"]. Please update the password in settings."

(edited)

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