Visitor

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1 Message

Tuesday, September 1st, 2026 2:29 PM

Cannot Log into Xfinity App with Galaxy A16 using Andtoid Version 16. get Permission denied message

I have installed the Xfinity App on my Samsung Galaxy A15 phone. When I try to login I get an access denied message. I have cleared the APPs cache and also restarted my phone. Also uninstalled the APP and reinstalled. If I go to a separate web browser on my phone and go to Xfinity login I am able to successfully log into my account.

I need to be able to use the Xfinity APP because I want to get access to the Admin Tools to make adjustments to my Gateway Router which apparently I can only do through the Admin Tools.

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Official Employee

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3K Messages

1 hour ago

 

user_buyb86 Hello and thank you for reaching out via our Xfinity Community Forums. Can you let me know which Gateway setting you're trying to change and which Gateway you have? While many Wi-Fi and network settings can be managed through the Xfinity app, some advanced settings may be available through the Gateway Admin Tool instead. Knowing what you're trying to update will help us point you in the right direction.

 

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