hmeowc's profile

Visitor

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1 Message

Thursday, April 24th, 2025 11:25 PM

Cannot Log In To Xfinity App

I have a Samsung Galaxy phone.  I opened Xfinity app and it asked me to update the app which I did.  After update it asked for update again when opening the app.  OK, I uninstalled and reinstalled the app.  Now it's telling me the log in ID is incorrect, I had tried both email and username without success.  BTW, my login worked in computer browser.  I also did clear cache, clear data, restart app, NO LUCK.  This app, IMO, is the suckiest (is this a word?) app I ever tried to use.  If anyone have any luck unlocking this app please share.  Thank You

Visitor

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2 Messages

2 days ago

At least your are able to try to enter your credentials. I can’t even get to that point after selecting sign in (iPhone user)

Official Employee

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2K Messages

4 hours ago

hmeowc Thanks for reaching out! I know the app team is working hard to ensure access is working for all eligible devices. Thank you for all of your patience! 
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