Saturday, December 16th, 2023 2:34 AM

Cannot download Xfinity App

Good evening. I live in the USA. My zip code is 23238. I tried to update the Xfinity App on my Android 11 device. But it told my that the version of the app installed was no longer supported. I uninstalled the Xfinity app and tried to download it from the Google Play store. But I was told that this item is not available in your country. I tried texting "Affinity App" to the mobile number 266278. It gave me a link to the same app that showed the same error. I even tried looking for Xfinity Home App or Xfinity Stream App. I got the same issue. 

Can you please text me a link to the Xfinity App I can download and install on my Android 11 device? Thanks.

Retired Employee


252 Messages

4 months ago

@user_jtupxb Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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