Cannot Download App/Set Up Internet

Greetings, @bj22! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your modem, but you have definitely come to the right place for assistance.

You can definitely activate your new modem without using the 'My Account' app. All you need to do is establish a temporary Internet connection to the modem with an Ethernet cable or wireless router. If you don't automatically see a welcome message to begin setup, just open any web browser and go to https://comca.st/3xlvg0o, follow the on-screen prompts to verify your Xfinity account, and complete the activation process there. Please note: When you've finished activation, your Gateway or modem may restart, and it may take up to 10 minutes before you can connect to your home network.

If you are still having issues establishing a connection or activating your modem, please feel free to message us as directed above by my colleague.

It would require the app, we don't have a web browser version to help with activation, but as we mentioned, https://comca.st/3zs4R35. Once you establish a temporary Internet connection to the modem with an Ethernet cable or wireless router, it should pull up the welcome message to set it up. If you are still having issues, can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

i hooked up all cables (including the cable connection to desktop).  after about 2 minutes i did get a setup screen on the desktop browser!  i followed the prompts and it seemed to work great for the internet connections.  i did have to call support because the comcast/xfinity phone system did not reconnect without tech support intervention.

 i hooked up all cables (including the cable connection to desktop).  after about 2 minutes i did get a setup screen on the desktop browser!  i followed the prompts and it seemed to work great for the internet connections.  i did have to call support because the comcast/xfinity phone system did not reconnect without tech support intervention.

I'm so happy to hear you were able to get everything activated! I really appreciate your efforts. Thanks for posting an update here publicly.

Please let us know if you have any questions or need assistance with anything else. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great afternoon!