U

Visitor

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1 Message

Wed, Jun 9, 2021 4:13 PM

Cannot Download App/Set Up Internet

Hey yall!

I have an iPhone 6 which cannot update to IOS 13. Xfinity is requiring me to download the app to set up my internet. I was on the phone with them for an hour which got me nowhere. Does anyone else have this issue? Do I really need to buy a new iphone to set up my internet? Seems so unnecessary!

Responses

Official Employee

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67 Messages

2 m ago

Hey there @user_f64f19 I can help you out with this! Send me a private message by clicking the peer to peer chat button in the top right, then click New message and send it to Xfinity Support. 

bj22

Frequent Visitor

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16 Messages

2 m ago

@ComcastAnthonyT   i need help with new modem install too!!  i don't have a smart phone that can do apps.  are there instructions to do thos from a desktop???? [Edit - Removed personal info]

This comment was created from this reply
EG

Expert

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88.1K Messages

2 m ago

Connect it to the coax line and power it up. Let it fully sync up with the system, and check that the front panel indicator lights are steadily lit. 


Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.


If not, try calling 1-855-652-3446. That is their device activation line.


If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

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