2 Messages
Cannot activate XFinity Pods
Just received my xFi pods today. Neither of them are able to be activated - when using the XFinity mobile app on my iPhone 12 (ios 15), I’ll tap “Plugged in, ready to go!” And after attempting to connect for 10 seconds, it jumps to a screen that reads “Let’s try that again”.
I’m not getting ANY troubleshooting tips or info from this horrendous app. I’ve checked for updates on my phone, and have also restarted my phone.
user_7ikn9e
2 Messages
1 year ago
0
0
XfinityThomasB
Official Employee
•
1.3K Messages
11 months ago
Hello user_7ikn9e
Let's get this all sorted out.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
0
0