1 Message
Cannot access Xfinity app - “Access Denied”
I am a new customer and just signed up with internet today. I’m attempting to log into the Xfinity app and am given a screen that says “access denied”. I also have tried the “find your xfinity ID” link and when I enter my address it says “we do not recognize the address”. I did create an account with Xfinity then bought my service through my apartment community’s updater app. I am assuming me having 2 profiles with the same email may be causing this issue. I need to ensure i can access the app before i move into my new apartment in order to setup internet.
XfinityChristy
Official Employee
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2.2K Messages
3 months ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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scottysaved
Visitor
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1 Message
2 days ago
I am having the exact same issue as a new customer. crazy.
and I don’t see any direct message options.
(edited)
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