D

Visitor

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10 Messages

Thu, Jun 2, 2022 6:11 AM

Cannot access Port forwarding on website or mobile app.

Every single time I try to access port forwarding on either I get the same message. I've tried through the admin tool but it just directs you to the website/app. I've contacted support via phone and got brushed off and told I couldn't be helped. I need this issue fixed as my job relies on it. Its been a week of the same issue. I'll never understand why Comcast decided to lock port forwarding behind a seriously broken app. Just let me use the admin tool for Christ's sake.

XfinityChe

Official Employee

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6.4K Messages

1分前

Hello @DDNKMN185, and thank you for posting to bring this to our attention. As someone who works from home, I understand the importance of getting this resolved. I wanted to check in with you to see if you still need help? 

 

Are these the step you've tried when setting up port forwarding: https://comca.st/3MbORHu;

Visitor

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10 Messages

1分前

I cannot follow the Port Forwarding guide because I cannot access the Port Forwarding page to even do anything. So, Yes I still need help.

XfinityDaryl

Official Employee

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498 Messages

Thank you for sharing that. What happens when you try to access the port forwarding page? Are you seeing an error code or error message? -Daryl

I am an Official Xfinity Employee.
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Visitor

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10 Messages

I get the message posted above every time. Every other page loads and functions but the Port Forwarding page.

XfinityDaryl

Official Employee

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498 Messages

Thank you for sharing that. Are you using your own modem or one of our Xfinity Gateway models? Also, did you by any chance set a static Ip address? Please make sure that the device you are using is a IPv4 address and not a IPv6 address. The Xfinity app can only support port forwards for devices using IPv4 addresses

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

I'm using an Xfinity gateway and I have an IPv4 address.

XfinityDaryl

Official Employee

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498 Messages

Let me see if there is something on my end I can see. Could you please send us a direct message with your full name and address? You can send a direct message by first making sure you are signed into the forums, then clicking on the "chat" icon in the upper right, next click the pen/pad icon, and lastly Xfinity Support. Thank you for taking the time to work with us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

12日前

I'm having the same problem telling me that "we encountered an issue  and check back later". I've checked back and I've tried to contact Tech Support by phone and I tried sending a message with no help at all.

There doesn't appear to be a live person that I can talk to to resolve this issue. Unbelievably horrible customer service!!!

Visitor

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10 Messages

@user_3e5109​ So the only thing that fixed it for me was I had them ship me a new gateway. Took them two weeks to come to that conclusion. I wish you the best of luck.

Visitor

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2 Messages

I went to the Xfinity Store this morning and after waiting for over a half-hour, I spoke to a rep. He said he is not a tech but did contact tech support on line. He did hive me a recycled modem router and I bought it home. He set up a callback for me at 11:30 am. Tech support called and we spent over an hour trying to pinpoint the problem. Needless to say, that failed. I told her about the modem router and she said she would call me at 4 p.m. to see how the install went. She also said she would be forwarding installations instructions via email. She never called and no email ever arrived. 

I think I'll just buy a router modem and say the hell with Comcast Tech Support. A few years ago they really did offer decent Tech help but apparently those days are long gone. What a shame!!

Official Employee

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211 Messages

Hello @user_3e5109, thank you for reaching out to us! We will be happy to assist you with your port forwarding concern. Can you please send us a direct message with your full name and full address? We will be happy to help. 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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