Visitor
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10 Messages
Cannot access Port forwarding on website or mobile app.
Every single time I try to access port forwarding on either I get the same message. I've tried through the admin tool but it just directs you to the website/app. I've contacted support via phone and got brushed off and told I couldn't be helped. I need this issue fixed as my job relies on it. Its been a week of the same issue. I'll never understand why Comcast decided to lock port forwarding behind a seriously broken app. Just let me use the admin tool for Christ's sake.
XfinityChe
Official Employee
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6.9K Messages
1 year ago
Hello @DDNKMN185, and thank you for posting to bring this to our attention. As someone who works from home, I understand the importance of getting this resolved. I wanted to check in with you to see if you still need help?
Are these the step you've tried when setting up port forwarding: https://comca.st/3MbORHu;
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DDNKMN185
Visitor
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10 Messages
1 year ago
I cannot follow the Port Forwarding guide because I cannot access the Port Forwarding page to even do anything. So, Yes I still need help.
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user_3e5109
Visitor
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2 Messages
1 year ago
I'm having the same problem telling me that "we encountered an issue and check back later". I've checked back and I've tried to contact Tech Support by phone and I tried sending a message with no help at all.
There doesn't appear to be a live person that I can talk to to resolve this issue. Unbelievably horrible customer service!!!
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