Can not pause

Our desktop reflect they are paused when attempting to connect to wifi. The Xfinity app advises they are unpaused and connected. We reset our modem, rebooted our desktop, and updated the network ID & Password. But it's still paused! Can someone help me solving this?

Responses

U

user_9240d1

2 Messages

1 year ago

Can not unpause. Sry for the typo

1

0

XfinityOrlandoM

Official Employee

•

1.4K Messages

@user_9240d1

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 year ago

0

Xfinity App

user_9240d1

Can not pause

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user_9240d1

Can not unpause. Sry for the typo

XfinityOrlandoM

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