New Poster
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3 Messages
BRIDGE MODE! XFINITY WILL NOT FIX ISSUE! RIDICULOUS ALMOST A. WEEK NOW
Xfinity has had my home network
Messed up for almost a week now. All of a sudden I was not able to access the Xfi App do to the wrong modem showing active on my network. It was working perfectly find then they made a change and ever since I have not been able to access my account or home network. My home security system is paused and therefor I haven’t been able to access my cameras and just last night someone broke into one of our cars! I have called about this issue 3 times and all xfinity does it claim they fixed it and I have to wait up to 24 hours for my correct home network to appear in the Xfi App. I am getting fed up with them and am ready to cancel it! Now when I go into the app it says the modem is in bridge mode when it is not!!!!
Messed up for almost a week now. All of a sudden I was not able to access the Xfi App do to the wrong modem showing active on my network. It was working perfectly find then they made a change and ever since I have not been able to access my account or home network. My home security system is paused and therefor I haven’t been able to access my cameras and just last night someone broke into one of our cars! I have called about this issue 3 times and all xfinity does it claim they fixed it and I have to wait up to 24 hours for my correct home network to appear in the Xfi App. I am getting fed up with them and am ready to cancel it! Now when I go into the app it says the modem is in bridge mode when it is not!!!!
Responses
ComcastTambrey
Official Employee
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2.7K Messages
8 m ago
Hello, jasonlangheim. Welcome to the Xfinity Forums!
I'm sorry to hear you've been having trouble with your gateway and the xFi app that has resulted in your home security being compromised. I would like to work with you to get this corrected as quickly as possible so you can feel safer at home again. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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