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Blocking a device.
I have a device that is always getting connected to my Wifi. I do not recognize it and every time i forget device it connects a few weeks later. How can I block the device from connecting to my wifi?
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Arbitairium
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5 years ago
I have a similar issue.
Nearest I can tell is you have to go into XFi settings and pause the device.
I had an unknown PC on my network last week, and put it on pause. It seems to have disconnected ever since as they couldn't reach the internet anymore.
I hope this helps. I wish we had true mac filtering to prevent a device from connecting AT ALL, but this seems the best shot.
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Jemidon
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5 years ago
I don’t work for Comcast, just a customer.
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reevesone
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4 years ago
Funny. I'm now having the same issue.
I actually created a group called blocked, added them to it;
set up personal controls and gave it a downtime of 23 Hours and 59 Minutes everyday of the week.
So if they want access they get one minute at 1:14AM.
=)
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Kshey
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3 years ago
I’m having the same issue. It’s several devices that connected to my network and I’ve tried everything. I tried changing the password and I spoke to an xfinity rep and they suggested it was the settings on my old modem (that I rent from xfinity) and shipped me a new one. I thought this would resolve the issue but the same devices appeared. The only option is to pause the device, but I shouldn’t have to do this if I’m paying money for the services and my network should be secure. I’ve never had this happen and I’ve been a customer for years. It makes me feel like I’m being hacked.
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